Some Things I've done

Feb
2014
dates
Now
Worldpay as a Head of Risk - Alternative Payments
Jun
2011
dates
Feb
2014
WorldPay as a Risk Manager
Feb
2010
dates
Jul
2011
Envoy Services Ltd as a Fraud Manager
Feb
2008
dates
Aug
2009
Safecharge as a Project manager
Promoted to a Project Manager in order to help establishing a new project department and new working procedures across the company.
My responsibilities as a project manager included:
Managing concurrent multiple full life cycle software projects (from initiation to delivery) in an agile environment. Including Web projects such as: online registration (using SharePoint), online reporting system.
Responsible for planning, directing, and coordinating activities for these projects.
Ensuring that the project remains within its time frame and with high quality standard and meet its objectives.
Building requirements and specifications documents for the R&D department, test plans for the QA department and user manuals for the customers.
Creating and assimilating cross company procedures such as: SLA and PCI DSS standard.
Managing integration projects with 3rd party providers (among these providers there were several leading banks across Europe such as: RBS, CAL etc.), as part of these projects I gained an extensive knowledge of back office operations (i.e. Payments & Chargeback transmissions etc.).
Coordinate between geographically distanced development teams.
Liaising and communicating with operations, technical teams and 3rd party providers.

The main projects I have handled were software projects such as: SharePoint assimilation as a main information system, On-line payments systems, Pricing and Fraud prevention systems.
Managing project team (system analyst, developers, QA) in a Matrix environment
Extensive use of MS-Project, MS-Office, Visio and JIRA in order to manage these projects.

Working in a stressful multitasking environment, handle several projects simultaneously with tight deadlines.
Working with several human interfaces internally and externally, such as: R&D engineers in different geographic locations, sales division, finance division, QA engineers and third party companies.
Aug
2007
dates
Feb
2008
Safecharge as a Risk\Fraud Account Manager
Promoted to a Risk\Fraud account manager, my responsibilities included:
Providing statistical analysis of fraud and players behaviors tendencies with the online payment industries (i.e. gaming, e-commerce, forex, travel).
Assists in maintaining and implementing of existing fraud detection tools, such as: inconsistency reports, building and executing SQL queries, Excel and OLAP.
Take action based on transaction characteristics as appropriate and necessary.
Reviews potential fraudulent accounts for the prevention and detection of fraud.
Customize tailor made online fraud prevention rules that were adjusted to the merchants' business profile.
Providing and managing merchants accounts to ensure high approval ratio and low charge back ratio. Aim to improve customer's satisfaction level.
Leveraging relationships with both existing and potential clients by conducting meetings in order to assist with the sales process and maintaining high approval ratio.
Provide consultation and training on fraud prevention and anti-money laundering to the company's customers.
Performing payments to the credit card holders on behalf of the merchants.
Handling incidents such as exceeding MasterCard ECP (Excessive Chargeback Program).
Follow regulatory compliance with the card scheme as part of merchants' approval.
Performs daily review of exception and risk reports.
Gaining extensive knowledge and experience with CNP (Card Not Present) regulations.
Serving as a knowledge expert for regulations in the international banking and credit industries.
Handling multiple merchant's accounts simultaneously under tight deadlines.
Jul
2006
dates
Aug
2007
Safecharge as a Technical support Representative
Providing technical information on all the company's features and products to the company's customers.
Providing integration assistance of the different merchants to all of the company's customers.
Conduct technical training to the company's customers.
Improving customer service satisfaction levels.
Jul
2004
dates
Feb
2006
DavidShield as a Customer Relation Supervisor
Provided professional advice to customer service representatives
Handled manager level customer relations calls
Worked in a high pressure team environment
Approved pre-authorization of medical claims
Handled monthly reports on customer service for Vice President
Dec
1998
dates
Dec
2002
IDF - Navy Corps as a Logistics Officer
Managing the logistics operations of the entire base. This included the refurbishment of vessels, purchasing small amount of equipment, in charge of the distribution and warehousing of equipment worth multi millions USD.
Managing department of between 25 and 30 soldiers and citizens of the department which include:
1.Managing and overseeing the daily duties
2.Monitoring the team performance and conducting yearly performance review meetings.
3.Holding monthly one-on-one meetings with the team members
4.Training and mentoring the team members and help them with knowledge gaps where necessary.

What People say

recommendation
Benjamin Cates
colleague
I had the pleasure of working with Guy for over a year. In that time I discovered that Guy was a very dedicated and hard working colleague. Guy's technical understanding, attention to detail and natural talent in dealing with people made him an extremely successful project manager. I am certain Guy will be a great contribution for any company he works for.
recommendation
Tal Pinsky
service-provider
Tal Pinsky SafeCharge Head of Project management SafeCharge International To whom it may concern: I am pleased to write this letter of recommendation for Guy Douek. Guy worked for me for 3 years. During Guy’s time with us he worked directly under my supervision. Very goal oriented as well as a team player, Guy was keenly devoted to his work and very efficient with how he did it. Guy started as a student in SafeCharge technical support and was promoted relatively fast based on his abilities and achievement. He was key factor in establishing the project management department in SafeCharge. Apart for managing projects he also implemented project procedures and work flows across the company. In closing, let me say I have no hesitation in recommending Guy for any position pertaining to project management. I feel confident he would be an asset to your organization. . Sincerely, Tal Pinsky Head of Project management
recommendation
Kimberly Abratt
colleague
Guy is a dedicated, hard working project manager who was an asset to SafeCharge. Every time I worked on a project with Guy, he made sure that I understood the technical jargon to the fullest degree. He was very receptive to my questions and always answered to the best of his ability. I would fully recommend Guy to any company.
recommendation
Boris Zaidfeld
colleague
I worked with guy for six months at SafeCharge and found him to be a very professional project manager, with an ability to handle multiple demanding projects in a very ad hoc environment. Guy is a very outgoing person with an easy personality which makes it easy for all around him, to befriend with him and want to work with/for him on daily basis. Guy would be a very beneficial resource to any company that seeks out a versatile and dedicated professional.
recommendation
Itai Buchan
colleague
I use to work a side to Mr. Duek in his former position in DavidShield. Guy was well known in the company for his devotion to the organization and perfectionism in which he carried his duty. Working with him was a pleasure, as a colleague I knew I can trust his opinion 100%, and once he announced he was committed to a specific subject you could relax and know that the specific issue was taken care by the most dedicated hand. With any other questions – don’t hesitate to contact me. Itai.
recommendation
Yuval Ziv
colleague
It's been a privilege to work with Guy, I found Guy to be with a vast professional knowledge he is a talented project manager and a highly motivated person with extraordinary people skills. Guy maintained an easygoing approach, an open mind and great team skills. These qualities and his unique business perspective steered our projects to be more innovative and successful. Every company will be blessed to have a guy like Guy around. "
recommendation
Adi Cahana
colleague
I have been working with guy for few years, and had the opportinuty to work with him directly as his team leader in Safecharge's risk managemenet department for approximatley a year. During that time guy has managed the risk for his merchant accounts in a very professional way. Guy is a kind of person who is always concerned on the customer satisfaction, and is also very focused on the company targets, never resting until his goal is achieved. Having great communication skills with his collegues and with external merchants, he has always directed his customers to a clear understanding of a presented solution. Coming with a strong technical background and methodical attitude, guy was in charged among other tasks on the risk department procedures and knowledge base. I highly recommend Guy, specially his ability to work under pressure, and find solutions to unexpected problems in a very tight deadlines.
recommendation
Itzik Abekasis
colleague
Guy doing his job responsibility and diligence and reach an impressive achievement in preserving customers while maintaining a high level of service contact with clients. Guy stood out as a freelance good relations with other employees.

Some things
I know how
to do...

Some Things I’ve learned:

Dec
2004
dates
Dec
2008
Shenkar College of Engineering and Design - Bachelor of Technology
Idnustrial and management engineering
Industrial & Management Engineering
I also learned that the answer to life, the universe and everything is 42.

SOME PROJECTS I DID:

Project name

This section gives you the opportunity to portray your professional and out of work achievements in more detail. Here you can describe projects where you were particularly successful, took a lot of responsibility, or just enjoyed. Don’t forget to provide details of why.

Some things I care about

What are your Passions?

Animal Rights
Children's Education
The Environment