Some Things I've done

Mar
2014
dates
Now
TIAA-CREF as a Splunk Engineer
Act as a SME for enterprise SPLUNK and acting as a mentor to other teams training them with proper usage.
Work heavily focused on logging, log management and log analysis platforms.
Mar
2014
dates
Now
City of Houston as an IVR Developer
Act as a SME for Voxeo CXP IVR.
Make suggestions and drive decisions towards market trends.
Design and build IVR applications with focus around speech recognition, PCI compliance, and user experience.
Oct
2011
dates
Now
CSC as a VOIP Engineer
Work with Department of State on designing and developing VoIP systems for United States international Visa/Passport systems.
Design in house VoIP infrastructure to replace the existing system.
Work with multiple carriers to develop international foothold.

Technologies used in my current position are: SIP, VoIP, VXML, CCXML, CallXML, VoiceObjects, Prophecy, Linux, WireShark, SBC, UltraMonkey
Oct
2010
dates
Oct
2011
Voxeo as a Consumer Engineer
Dedicate myself to going above and beyond the call of duty in the pursuit of 100% satisfaction by providing the best customer service in any industry. Serve in an elite team of dedicated advocates, whose primary role is looking out for the customer's best interests at all costs. Master the development and deployment of next generation Interactive Voice Response development technologies, under the direct tutelage of the definitive experts working at Voxeo. Apply my acquired skills to helping customers solve challenging problems, and develop strategies for large-scale, high volume telephony deployments.
Oct
2009
dates
Nov
2010
Kohl's Department Stores as a Systems Support Technician
Maintains and improves operational readiness of the Distribution Center by coordinating and performing support efforts, and performing onsite installation management in accordance with the department Organizational Level Agreement (OLA). Effectively communicates with other departments, keeping them informed of developments affecting their respective areas. Utilizes incident management tools to record and track support activities. Works in tandem with corporate partners and vendors for troubleshooting and corrective activities. Applies and enforces appropriate IS security policies to ensure that the DC environment is secure. Applies and enforces appropriate disaster recovery policies in accordance with OLA. Applies and enforces appropriate preventative maintenance guidelines in accordance with OLA. Maintains current physical inventory of all supported hardware. Diagnoses systems and network outages to determine appropriate corrective actions. Diagnosis and repairs various types of RF equipment. Coordinates corporate or vendor support for incidents not locally correctable. Acts as a training and support resource for Lotus Notes, Microsoft Office, and desktop applications. Supports Desktop PCs, thermal label and laser printers, digital senders, and other IT related hardware. Performs onsite systems installation and integration management as needed Participates in departments on-call schedule in accordance with OLA.
Dec
2008
dates
Oct
2009
ADS Technologies as an IT Specialist
To provide excellent customer service over the phone and face to face. Coordinate with physician offices; design a network to work around their existing one, trained and supported the staff and physicians with the use of the EMR software. Maintain MS Exchange, Active Directory, DHCP, DNS, and Blackberry Enterprise. Receive calls and support various end users including doctors, nurses, medical assistants, and other IT departments. Quickly troubleshoot various problems and differentiate hardware/software problems and resolve accordingly. Manage various medical office networks and servers. Manage PBX systems and Cisco VOIP phones. Design and implement new servers and networks. Test and troubleshoot software and develop new and innovative solutions to problems. 24/7 phone and/or remote support. Ensure that user problems are managed in a timely and professional manner. Create and maintain a physical inventory of hardware and software.
Mar
2008
dates
Dec
2008
City of Winchester as a Network and Computer Support Technician
Install, test, configure, and use operating systems and software and network hardware. Maintain Windows Active Directory, DHCP, DNS, and entry-level Exchange. Troubleshoot and repair and/or oversee repairs of computer systems and local and wide area networks. Ascertain user problems involving hardware and/or software are managed quickly and easily. Protect the integrity of integrated systems data; maintain confidentiality of computer codes and other sensitive information. Provide network support by monitoring user ports and solve problems when necessary. Evaluate, test, and recommend appropriate technology.

What People say

recommendation
Brad DeVore
colleague
I had the pleasure of working for Matt for over two years. He is always on the bleeding edge of technology and is willing to share his plethora of expertise with his peers. Matt is patient and willing to take the extra time to ensure that technical topics are thoroughly understood. Matt will bring value to any VoIP or IT team as he solidified his value to our team after a successful major IVR migration that included 50+ countries.
recommendation
Greg Faust
colleague
I have truly enjoyed working with Matt over the last few years. Matt has always been willing to take on any task at-hand, despite the size of the challenge. I’m sure there are things that Matt did to keep our services running that no one even knew about – I always felt that he was doing more behind the scenes than he let on, simply because he’s not one to take on work simply for the recognition; he truly enjoys what he does, and it shows in the quality of his work. I would be very happy to recommend Matt for any role and see him apply his wealth of talent to another worthwhile effort. I can recommend Matt without any reservation for any team with any number of challenging tasks. Despite deadlines being tight, he never gave the impression of losing control. All of the team and myself enjoyed working with him.
recommendation
Denny Metzger
business-partner
Matt was our SPOC at CSC for the conversion of our cloud-based software solution. He approached every aspect of the project with a high degree of professionalism always focusing on the end user customer as well as all of the security aspects of the project. Matt is extremely well versed in the cloud and hardware components of VoIP services and always a pleasure to work with.
recommendation
Nasser Baz
colleague
Matt is a talented telecom/voip engineer with a can do attitude. He was a key team member involved in the design and implementation of CSC's Telephony/IVR system. His expertise will be an asset to any organization.
recommendation
Daniel Holthouse
colleague
I have had the pleasure of working with Matt as part of a cross-functional effort to maintain and improve an enterprise interactive voice response (IVR) system. I can attest to Matt's outstanding work, and, above all, his excitement for his work, which shows through in everything he does. Matt is a fantastic combination of someone who is already very much an expert in his field, and also someone who is more than excited to take on new challenges. Matt would be a valuable addition to any team, and I will greatly miss working with him. It has been a true pleasure.
recommendation
Jason Seibert
colleague
I've known Matt for 5+years, I first met him while working on the IT team at the City of Winchester. I personally don't know of anyone more quick witted. He's an out of the box thinker and a make it happen guy, and definitely someone you need on your team. His experience has and knowledge has expanded into many different realms of the industry. Matt is not only a professional contact of mine but a dear friends as well.
recommendation
Andrew Mitry
service-provider
Matt is a resourceful, innovative engineer with a great understanding Telecom/VoIP platforms and vendors. Matt is an integral part of our team working to support an international project under tight deadlines.
recommendation
Matt Henry
colleague
I managed Matt Lucas during his tenure at Voxeo, and I found him to be a hard-working, extremely competent, creative IVR developer and implementation specialist. I'd strongly recommend Matt Lucas to any employer in the IVR field. ~Matthew Henry
recommendation
Jonathan Warren
colleague
Matt was always helping others resolve issues even if it wasn't his building affected. He was always a team player, very dependable and full of knowledge. If Matt was working on an issue you knew the issue was going to be taken care of right and timely. Matt would take on projects without complaints and finish on time or early. A pleasure to work with him.
recommendation
Jim Lipski
colleague
Matt Lucas was both a dependable and responsible employee. He bought new ideas and fresh perspectives on resolving various problems. His passion and pride for what he does shows strongly in the quality of work. He is a critical thinker and always ready to help his team and associates. The changes and improvements he made have both increased productivity and stability and will be used as a daily resource for time to come. Matt brought several innovations to the business and collaborated with his peers across the country to ensure both the validity of his ingenuity; but also to gain acceptance and provide clarity. He was always on the spot to provide assistance to the business, his building and the IT team throughout and after his tenure here.

Some things
I know how
to do...