Some Things I've done

Sep
2013
dates
Now
PACE Head Start as an Administrative Assistant
Still in the early days of this position and yet to find out the full scope of duties.... but I am looking forward to the challenge that this exciting role brings.
Initially, I can say that I provide administrative and fiscal support to the Management Team; collate, verify and submit monthly billing for child vouchers; process invoices, food orders and commodities and handle all first-call IT problems, including all printing, copying and other external devices and oversee the system administration for the organization network including full, daily backup.
Apr
2013
dates
Jul
2013
Great Water Inc. as a Website Administrator
Principally recruited, on a temporary three month assignment via an employment agency, to update the companys two e-commerce websites with new products and ensured all links, both internal and external, worked correctly. I distilled the product information and organized into Excel spreadsheets and I improved website customer experience by building attributes into product descriptions within the store for a simpler, more streamlined method of shopping. I utilized Account Edge to enter orders from the website, obtained shipping quotes and printed labels to complete the orders. I also entered suppliers invoice information onto the accounting software and created bills from such. General office administration including data entry, organized literature, software installation and product photography/editing were other key aspects of this position.
Apr
2010
dates
Jul
2012
Goldstar Jewellery as a Shop Manager/Assessor
Responsible for serving customers in one of the company's fast-paced shops both buying and selling gold and silver along with most household electronic items. Cash handling, book-keeping and customer service were just a few of my roles in this ever-growing environment.
Dec
2005
dates
Jan
2010
NSG U.K. Limited as a Contracts Administrator
Main duties included; weekly inputting and verification of operatives' working hours and expenses, spread between 45 operational sites and 6 divisions, on to the time sheet database. I maintained weekly financial spreadsheets and produced monthly valuations for payment. I was also responsible for the production of the monthly vehicle cost allocation report and breakdown of cost analysis for minor contracts. I handled all incoming pay related inquiries, monitored absence and sickness for the operatives and produced disciplinary letters where necessary. I took, produced and distributed the minutes of the weekly Site Supervisors' meeting. Reporting directly to the Commercial Director, I was responsible for the production of invoices and raised purchase requisitions for consumables on a daily basis. Additionally, I compiled and distributed Site Safety and Technical files from the IMS system for all new contracts.
Jul
2004
dates
Dec
2005
Remsdaq Limited as a Helpdesk Coordinator
I managed all inbound technical support inquiries to the company's help desk from a variety of commercial security, utility and mobilizing customers which included seventeen county fire brigades within the UK. This daily contact comprised logging, prioritizing and distributing each inquiry to the correct department and initiating call back as part of a detailed customer care package. I had introduced the production of statistical data with feedback for management and customers and initiated reports on efficiency and help desk procedures. I arranged accommodation and conferencing facilities for the user group, where I presented quarterly reports and took minutes.
Nov
2003
dates
Jul
2004
Kingspan Insulated Panels as a Customer Service Representative
Responsible for the management of over of 100 customer accounts, I processed their inquiries for the manufacture of orders for the building industry. Following orders through to the point of completion and satisfactory delivery which included; obtaining quotes, verifying technical specifications and sending out proforma invoices.
May
2003
dates
Nov
2003
DARA Sealand as a Material Support Officer
Key responsibilities included information feedback via the Service Account Management Team (SAMT) to support the management of customer expectations and service delivery of spare parts for the Avionics industry. Provision of supply bond reports to the SAMT including verification of the data within the 19 live supply bond trackers from information retrieved from the Integrated Project Teams and unit supply system. Running reports for the unserviceable assets received. I regularly used Excel concatenation and pivot tables to produce live charts and statistics.
Feb
1997
dates
Nov
2002
NTL Home as a Customer Service Advisor
Initially working as a business canvasser I maintained the Goldmine database and carried out quality survey checks after successful installation. After relocating, I worked as a general inquiries and billing operator dealing with all manner of account inquiries including service updates, up-selling and dealing with late payments where liaison between the customer and the credit or legal department was necessary. A technical aptitude provided progression within the company with further training to include first contact fault management of digital, CATV and PSTN faults where I offered customer support and recommended technical solutions prior to forwarding to service engineers.
May
1995
dates
Jan
1997
Barker Ross as an Office Administrator / Team Leader
Within a five-month period I had gained the position of Shift Team Leader for the weekend cleaning team, consisting of no less than fifteen staff. I was later promoted to administrator in the agency's office. My new roles included local media advertising, initial recruitment contact, arranging interviews and management of the office diary. The normal office duties also included manual pay role, petty cash handling and pay slip distribution for the agency employees.
Jul
1993
dates
Dec
1994
NAAFI as a Finance Clerk
I was employed by the Navy, Army and Air Force Institute (NAAFI) within a busy shopping complex, responsible for processing of Abbey National transactions, dealing with large sums of money and cashing up / reconciliation on a daily and weekly basis. Other duties involved currency exchanges on the computerized Travelex agency and travel bookings for service personnel and their dependents.
Apr
1985
dates
Feb
1989
UK Ministry of Defence as a Staff Clerk
Initially training with the Royal Military Police I then transferred as a Staff Clerk and attained the rank of Lance Corporal, Class One Standard which incorporated a comprehensive knowledge of all aspects of clerical work. My final posting at No 1 Resettlement Camp brought additional responsibility, involving liaison with a wide range of outside organizations, booking accommodation, managing travelling expense claims and the rota for the use of lecture rooms whilst working as the Commanding Officer's personal assistant.
I speak a bit of Welsh and some German

What People say

recommendation
John Smith
Manager
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Some things
I know how
to do...

Some Things I’ve learned:

Dec
2013
dates
Dec
2013
Skill Builder - Certificate
Administrative Assistant Level 1
Dec
2013
dates
Dec
2013
Skill Builder - Certificate
General Office
Dec
2013
dates
Dec
2013
Skill Builder - Certificate
QuickBooks Pro 2005 - Basic Accounting
Dec
2013
dates
Dec
2013
Skill Builder - Certificate
QuickBooks Pro 2007 - Fundamentals
Dec
2013
dates
Dec
2013
Skill Builder - Certificate
QuickBooks Pro 2009 - Getting Started
Dec
2006
dates
Dec
2006
MCW Group - Certificate
MS Project - Intermediate
Dec
2005
dates
Dec
2005
Structured Outlooks Ltd - Certificate
Professional Telephone Techniques
Dec
1987
dates
Dec
1987
Services Sound & Vision Corporation -

SSVC: 16mm Projectionist
Dec
1978
dates
Dec
1983
Holywell High School -

General Certificate of Education (O Level)English LanguageMathematicsGeographyHome EconomicsCertificate of Secondary Education (C.S.E)FrenchTypewriting
Feb
1988
dates
Mar
1988
Pitman Training Institute - National Diploma

Practical Word ProcessingWordPerfect 5.1 Diploma
I also learned that the answer to life, the universe and everything is 42.

SOME PROJECTS I DID:

Project name

Created my amateur photography website

Some things I care about

animal Rights
arts And Culture